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What is Web Hosting, and why is it important?

Web site hosting simply means that we provide a home for your web site to sit on our servers so you can establish a presence on the internet. Hosting services allow people and businesses to get their sites online and store their customers' data on secured servers. They also provide e-commerce solutions to help businesses make transactions over the Web.



Why should I use MCINC.NET as my hosting service?

MCINC.NET offers hosting services which are rich in features and affordably priced. We offer a variety of customizable plans so you can choose a level of service that's exactly right for your company. An added bonus is that we charge in Canadian dollars, which is a great feature financially for our U.S. based customers because of the exchange rate, which is approximately 30%. This means that our Business Plan for examples, at $34.95Cdn. is actually only about $28.00U.S. Though MCINC.NET is Canadian based, we house our servers in Atlanta, GA at the Interland Data Center which supplies redundant backbone connections to the internet using Qwest, AT&T, and Williams & Cogent for fast, reliable and uncompromised connections.



Do you have a money back guarantee?

All Web Hosting plans include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation date.



Can't I just set up my own server or host with my ISP?

Web site maintenance is a costly, full-time job. Most businesses can't or don't want to dedicate heavy resources and full-time employees to the task. More and more companies are discovering the benefits of using Web Hosting services, it is one of the fastest-growing technologies industries worldwide.



How do I get started?

Click over to our home page and check out the plans available. If you know which plan you want, you can enroll right online. If you'd like some advice on a plan, or if you'd like to sign up over the phone, contact a sales consultant at 1-866-856-HOST, between 9 a.m. and 5 p.m. EST. You can also reach a sales consultant via e-mail at sales@mcinc.net



What do I get with your services?

MCINC.NET will provide you with exactly what you need. We offer a variety of base plans that include between 50Mb and 500Mb of storage space. We also have customizable plans, so you can create a custom plan and never have to purchase more than you need.



What platform will I be hosted on?

MCINC.NET hosts all its customers on the fast and extremely reliable Linux Platform.



What are Microsoft FrontPage extensions, and do you offer them?

Microsoft FrontPage extensions can add extra functionality to your site. Users who design and manage pages with Microsoft FrontPage can take advantage of special server-side support for the extensions. We provide support for Microsoft FrontPage extensions on all our plans.



Is it difficult to set up my web site?

Uploading your site and managing your account is an extremely easy process. We provide an online support desk where you can request specific tasks for your site, or you can take advantage of the easy to use control panel MCINC has setup for every account. Tasks relating to your hosting account are simplified such as, setting up additional emails, aliases, redirects, password protecting a directory, etc. If you'd like to take advantage of other features your plan has to offer but are unaware of how to perform certain task, you can just give our Tech Support a call and we would be happy to set up any of the features you want.



How do I know which plan is right for me?

If you'd like a personal evaluation of your hosting needs, contact a sales consultant at 1-866-856-HOST between 9 a.m. and 5 p.m.



What billing options do you offer?

You can pay using your credit card right online. Using a credit card guarantees instant access to your new account within 24hrs. If the order is taken before noon on any business day, your account will usually be ready within 2 hours.



Do you host International accounts?

Yes. We can host accounts from anywhere in the world. We also process international payments via credit cards.



Can I upgrade my plan if need be?

You can make changes to your account at any time by either requesting it through our online support desk or calling our toll-free number at 1-866-856-HOST. If you find you need a more extensive plan than the one you're signed up for, you can easily switch plans or add extra services such as additional email.



Can I cancel my account at any time, and are there any fees?

There are absolutely no fees for canceling your account with us as long as it is done within 30 days of activation. Because MCINC.NET bases there hosting solutions on one year recurring contracts, there would be no refunds for accounts cancelled after 30 days from the activation date.



Do I need to apply again once my one year is up?

No. There would never be any interruptions of your account. Once your hosting term comes to and end our billing department would automatically bill your account for the next term. If you require your method of payment to change, you can easily email or call our billing department.



Do you provide customer support?

You can contact our Customer Support Staff regarding any issues you may have by telephone or by email. Technical Support is also provided by telephone from 9 a.m. to 5 p.m. EST or by using our Online Support Center 24hrs a day.



I'm being hosted somewhere else, can I easily transfer to MCINC.NET?

Yes you can. We make the transition as smooth as possible. For instance, if you want to take advantage of an MCINC.NET new user promotion but are committed to your current hosting service, you can contact us and we'll lock-in the promotion for your account. You'll be able to get the benefits of the promotion when your current service contract is up and your ready to become an MCINC.NET account holder.



I need to point my domain name over to you, what are your nameservers?

If you are setting up a hosting account with MCINC and already have a domain name registered, you need to point that domain to our servers using our nameservers which are:
ns.mcincserver.net     66.132.137.134
ns1.mcincserver.net     66.132.137.128




Do I have to include advertisements on my site?

Absolutely not. MCINC.NET does not require any of our accounts to post advertisements from us or anyone else.



Do you offer any help with creating my site?

MCINC.NET does not create web sites but our parent company, MCINC.COM does. Their qualified programmers and graphic designers have created sites for businesses and individuals that range from one-man operations to large corporations. We would be happy to get you in contact with a representative.



Can I access my site or account from any computer?

Your site and account can be accessed from any computer in the world that has an internet connection. You can manage your entire account through your Web Control Panel from anywhere, all you'll need is your username and password.



Can you help with registering or transferring my domain name?

Absolutely. We will register or transfer your domain name with no setup charges at all. The only charge you would incur would be from the registrar itself for owning the name.



How long does it take to register or transfer a domain name?

Registrations or transfers usually take anywhere from 12 to 24 hours to propagate.



Can I access my site either with or without the "www" prefix?

Yes. Our servers our configured to accept your domain with or without the www.



What top level domains do you support?

We support most TLD's such as .com, .net, .org, .ca, etc.



How long can my domain name be?

Your domain name can be up to 63 letters in length. You can also use letters, numbers or hyphens.



Can I have more than one domain name point to my site?

Yes. You can point an additional domain at your site under all our current plans. There would be an additional cost of $20 per year.



How are my email accounts handled?

All our plans from Beginner to Business and Custom offer email accounts. Depending on the plan you choose, that number of email boxes will be assigned to your account. Then using your Web Control Panel, you can add, edit, or delete email addresses to users within your organization whenever you like. You can also attach as many aliases as you want to each user.



Can I get mail forwarded to another service?

Yes. All our accounts include the Forward Feature. You can forward your mail to another account that you please. All these functions are available to you through the Web Control Panel.



Can I conduct transactions through my site? Will it be secure?

MCINC.NET supports all current secure transaction protocols, such as SSL. (This feature is only available on our Business plan)



What is SSL?

SSL, or Secure Sockets Layer, is the most widely used security protocol on the Internet. During an SSL session, a Web server and browser send encrypted data and secret keys back and forth to prevent the data from being intercepted. SSL is commonly used to transmit private or sensitive information, such as financial data, over the Internet.



How can I assure visitors to my site that it is secure?

The Business Plan is currently setup with SSL Technology. You would have to require our server to generate a certificate for your site which can be viewed by your visitors. You can then have your certificate verified by an authorized third party such as Verisign or Thawte which would ensure industry-standard validity to your site. It may sound complicated, but it can all be done using your Web Control Panel.



Do you offer backups of my files?

Absolutely. All our plans feature daily backups of all files to an "Off-Site" location.



Once setup, how can I retrieve my web statistics?

Your web-stats can be viewed by going to www.yourdomain.com/webstat


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